You can view and download my current resume by clicking on the graphic or read it in plain text, below.
Eric Stavney
Senior Learning Experience Designer and Journalist
estavney@gmail.com Portfolio website at ericstavney.com
Podcast website: nordicontap.com
LinkedIn profile at https://www.linkedin.com/in/ericstavney/
PROFESSIONAL EXPERIENCE
PEMCO Mutual Insurance
10/2017-present, 40 hrs/week
Senior Instructional Designer (Performance Improvement Specialist)
Partnered with stakeholders, subject matter experts (SMEs) and project managers
stakeholders to launch, develop, and deliver learning or performance improvement projects from A to Z. We begin with needs analysis and setting objectives for the desired business results they seek, and then determine the best way to modify behavior to meet the business objectives. Projects have included the launch of a large pharmacy operations software affecting 800 workers globally to
Created instructor-led and web-based learning end to end as project manager and instructional designer. Translated technical procedures such as for insurance adjustment and database queries and developed easy to understand solutions for new hire and role-specific training. Courses have included compliance training, using multiple databases to resolve specific scenarios for technical support personnel. Strong ability to quickly learn new products, processes, applications, and systems.
Utilized extensive experience designing, developing, and delivering learning solutions
in Articulate 360 (expert), Adobe Captivate, Camtasia (expert), PowerPoint (expert) and the Adobe Creative Suite to design and develop creative, learner-centered training programs, courses, microlearning tutorials, and materials in multiple modalities including synchronous and asynchronous virtual learning, classroom learning, interactive e-learning, simulations, animations, videos, job aids, facilitator guides, assessments, and resource materials. See the eCourses and Job Aids sections of ericstavney.com for examples.
Created learning assets using strong design aesthetic and composition, as well as creating animated courses using non-traditional authoring tools such as Powtoons and Vyond.
Led training project teams by gathering stakeholder requirements, assessing scope and timelines, and prioritizing work processes using project charters/statements of work to define expectations, risks, and deliverables. Gathered requirements from stakeholders, assessed scope and timeline. Performed needs, task, audience, and content analyses to identify and recommend appropriate instructional strategies and develop performance objectives. At this time I identify and formalize performance metrics with stakeholders in order to track those success metrics after training. The goal is to measure and improve performance and impact business outcomes. In this way I manage project risk and competing priorities and deadlines for my team of instructional designers.
Strong verbal and written communication, listening, and interpersonal skills. Certified as a DISC trainer and completed of Situational Leadership and Servant Leadership courses. Created Coaching Guide and Performance Coaching Form as part of our leadership training efforts.
Collaborated with SMEs and stakeholders to craft a multimodality solution using ADDIE and SAM methodologies. This included the development of storyboards, audio/video scripts, job aids/infographics, scenarios, online course content, and learning assessments based on proven adult learning techniques.
Coached junior and new instructional designers, working with them to collaboratively decide on best practices in visual design, such as the palette, and branding in creating templates for eLearning, PowerPoint, job aids, and videos. This also includes accessibility best-practices in course design and development, such as using a color-blind agnostic palette, audio tracks with captions or scripts, and alt tags on images for screen readers.
I am well-versed with typical learning technology such as Articulate Storyline, Adobe Captivate, Camtasia, Audacity, the Adobe Creative Suite, and Microsoft Office Applications.
Led change management efforts on several high-profile projects as a ProSci certified Change Management Practitioner. Persuaded executives about the necessity and payoffs of change management, in a culture that traditionally struggled to move projects to completion. Developed plan for messaging and coaching executives, managers, and employees throughout project lifecycles. Have completed several workshops on Project Management (Versatile Co.).
Designed and conducted new hire training efforts. Created new hire first-week survey in Smartsheet that fed into a real-time dashboard of trends in new hire experience. These reports enabled the company to bridge gaps and retain employees longer. Conducted new hire orientation for the company.
Utilized in-depth knowledge and familiarity with learning management systems (LMS) as the primary administrator for Oracle Taleo Learn and Oracle Cloud Learn. Uploaded and configured new courses, ran completion reports, troubleshot systems, resolved learner and manager problems, and wrote job aids for how to perform challenging LMS tasks.
Used expert abilities in Microsoft Office, SharePoint, Adobe Acrobat, and OneDrive to create presentations, capture and analyze data sets, and develop facilitator and learner manuals and reports. Created storage directories and resource pages in SharePoint. Conducted webinars and training using and Zoom, MS Teams.
Nordic on Tap, Scandinavian Hour, Norwegian-American News
7/2017-present, 20 hours/month
Broadcast and Print Journalist
Wrote, recorded, and produced monthly podcasts about Nordic culture and music with guest interviews on Nordic on Tap. See nordicontap.com for examples. Production includes field and studio interviews, audio recording and editing using Audacity, Audition, and Reaper and graphics creation using Photoshop. Created and maintained website for the podcast using html5, css, and javascripting skills.
Wrote science and culture articles for the Norwegian-American News, including a 2-part story on the environmental risks and health concerns over farmed salmon. See ericstavney.com for examples.
Co-hosted a weekly music variety show with interviews and book reviews on the Scandinavian Hour, broadcast on KKNW-Bellevue. Scheduled guest interviews, sought and secured new music, sold advertising, and promoted the show. Production included field and studio interviews, audio recording and editing using Audacity and Adobe Audition.
Adobe Systems
10/2016-6/2017, 40 hrs/week
Senior Instructional Designer
Trained and managed subject matter experts in creating over 50 video-based courses. Partnered with SMEs on using screen recording software and coached them to meet course learning objectives. Edited videos in Adobe Premiere, wrote questions to check understanding, and uploaded modules into the learning management system (Saba and Captivate Prime).
Drove the completion of stalled projects, saving the company valuable resources and getting staff trained with current content. Managed multiple projects simultaneously with competing priorities and deadlines. Stakeholders were distributed across the globe in different time zones, requiring flexibility in work schedule and timelines.
Worked with head project manager and team leads to support project completion with the help of other business units. Managed and directed editing, assessment writing, and development process with colleagues when projects needed to meet aggressive deadlines.
Delivered online and virtual sessions in WebEx and Adobe Connect.
Worked in Adobe Premiere, Captivate, and Muse, Saba and Captivate Prime LMS systems, Salesforce, and MS Office. Perfected software skills in Audition, Photoshop, Premiere Pro, Muse, Captivate as well as SharePoint, OneNote and LMS systems Saba and Captivate Prime.
Costco Wholesale, 40 hrs/week
08/2015 ? 9/2016
Senior Instructional Designer
Designed, developed, and deployed self-paced software simulations, job aids, print materials, and a training website for 4500 pharmacy employees across 450 stores, enhancing productivity even as they transitioned to new pharmacy enterprise software. Created knowledge checks and assessments based on learning and performance objectives.
Created job aids for worldwide deployment of Kronos Workforce Central Timekeeping software. Designed a course end-to-end for change management employees to improve their project management performance in risk assessment and mitigation.
Consulted with subject matter experts to create curricula, learning assets (in Storyline SCORM courses with graphics, course outlines, job aids and references, wiki articles, PowerPoints, and videos) based on needs assessment, and served as project manager and designer to get the curricula launched, working, and reviewed.
Authored several eLearning programs and assessments in Articulate Storyline as part of training in SAP accounting software, a new customer credit card program, and new software for selecting tires in the automotive division. Maintained programs in the company?s Learning Management System (Success Factors).
Designed, developed, and deployed instructional videos overview of new software (using Camtasia) to enable Tire Center employees to select the right tires for their customers quickly. Recorded voice over in Audacity and produced a version in French-Canadian.
Boise State University
8/2014-12/2018, 12 hrs/week
Master?s program in Organizational Performance and Workplace Learning
Managed an instructional design team to design a project management course for a major corporation. Drove the virtual team (we met and conducted business remotely through Skype, email, Google Drive, and Dropbox) to meet design milestones and deadlines. Interviewed employees and collected results to design interventions to bridge performance gaps.
Spearheaded needs analysis, organizational analysis, task analysis, objective-writing, and design for a face-to-face 3 hr. course. Collaborated with managers and staff to create course materials to close the identified performance gap.
Conducted a full performance evaluation of the recruitment program for a national agency for mentors for children, including performance tests, documentation review, interviews, and statistical analysis of effectiveness. Provided valuable, actionable recommendations to improve recruitment.
Graduated with MS Degree.
CDK Global
09/2012 – 06/2015, 40 hrs/week
Instructional Designer
Designed, developed, and maintained a large variety of training materials to enhance organizational learning, including e-learning, virtual, and instructor-led modules. This included knowledge check and assessments based on learning and performance objectives. Analyzed performance and learning requirements to coordinating with training staff for delivery of training. Created style guides and templates with departmental branding in compliance with organizational policy.
Served as learning and performance department learning management systems administrator (Cornerstone and Kenexa), uploading, maintaining, and creating reports on over 50 courses and assessments. Delivered online training and virtual sessions in WebEx, Adobe Connect, and Skype.
Provided orientation on databases and software used to conduct daily work, with a focus on customer service technical support representatives who diagnosed customer problems using the software. Also created instructor-led training, eLearning and self-paced learning (synchronous and asynchronous), virtual classroom design, building toolkits, and job aids.
Coached other instructional designers and trainers on adult learning theory and best graphics practices to facilitate learning. Established best practices and templates for the work group. Earned certification as a job aid writing trainer to enable developers in other departments to create their own training.
Managed large projects by consulting with stakeholders, subject matter experts (SMEs) and project managers to recommend appropriate learning solutions based on sound adult learning technique. Created and drove buy-in of project charter and formal design plans, scope assessment, and schedule of milestones. Built consultative, collaborative relationships with managers and staff. Drove completion of project deliverables and adherence to those milestones. Adapted to constant change and managed projects in a fast-paced environment. Demonstrated superior interpersonal skills, artful negotiation, and gentle but persistent persuasion.
Produced many eLearning programs ranging from 15-30′ on technical topics using Adobe Captivate, Articulate Studio, and Articulate Storyline. One of these programs, describing a key company product, was considered of such quality that it was assigned to all customer-facing employees and new hires. Authored several software simulations in Adobe Captivate.
Spearheaded design and development of role-specific, new hire training program for technical support workers, greatly improving performance and employee satisfaction (according to manager and employee surveys). The realized goal was to deliver a quality introductory program that allowed tech support specialists to diagnose client problems by collecting data and analyzing that data in technical systems and software in seeking problem resolutions.
McGraw-Hill Education
9/2011-09/2012, 40 hrs/week
Instructional Designer/Content Editor
Scripted and storyboarded over fifty animated training tutorials that incorporated significant technical science content.
Shepherded scripts from origination, through editorial review, recording, and animation, to the finished product. Sample titles included: Torque and Force, Balancing Redox Equations, Cell Respiration: The Electron Transport Chain, Angle of Refraction, and Trends in the Periodic Table.
Curated and edited clips from the BBC video library to accompany specific secondary and post-secondary school science lessons, from earth science to biology to physics.
Macmillan/WH Freeman and Pearson Education
06/1999 – 08/201, 40 hrs/week
Science Writer-Editor, Curriculum Designer
Wrote original scripts and reviewed existing animated tutorials and question sets for new and existing biology and genetics textbooks. Authored, edited web-based courseware to accompany textbook online offerings. Created student assessments to gauge learning effectiveness in tutorials.
Friends of the Hylebos
8/2002-9/2009, 5 hrs/week
President, board member, stream restoration volunteer
Planned, coordinated, and implemented watershed restoration efforts along Hylebos Creek in cooperation with the Hylebos Stream Team Coordinator. Recruited volunteer workers. Reviewed the monthly and annual budget with the board (as president). Evaluated and set annual salary for executive director as head of the Personnel committee. Reviewed and rewrote strategic plan and mission as head of Strategic Plan Review Committee. Wrote agendas and conducted monthly meetings.
Gave public presentations to other organizations and clubs (e.g. Girl Scouts & Audubon) on the importance of watersheds, Puget Sound, and the oceans with an emphasis on environmental stewardship.
Pierce College-Fort Steilacoom
9/2007-6/2009, 40 hrs/week
Microbiology, Cell biology instructor
Taught courses in biology. Built and maintained course learning materials in collaborative learning platforms such as Blackboard, ANGEL, Canvas, and eCollege which were also used as electronic performance support systems for students.
Taught GxP requirements to allied health students to facilitate best practice in medical careers and patient care.
Provided support of students who needed 1:1 training in the laboratory. Laboratory exercises included role-playing family dynamics and the role of genetic counselor around genetic testing: the challenges of maintaining beneficence and patient autonomy.
Taught the principles of epidemiology and disease investigation and the history of global disease transmission.
DeVry University, Federal Way, WA.
9/2003-5/2007, 40 hrs/week
Biology, Anatomy, Chemistry and Math Professor
Taught courses in science subjects. Designed, wrote, and prepared all new lab activities for biology and science course and ordered and stocked the lab with supplies for the chemistry and anatomy/physiology courses.
Taught best practices in consistent laboratory procedures with calibration of equipment, and proper documentation (based loosely on ICH/GxP requirements. Set up hybrid courses in eCollege, Canvas, and Blackboard. Authored standard experiments in chemistry simulation software due to limitations on wet lab work. Provided 1:1 support with struggling students. Promoted to rank of Assistant Professor.
University of Washington, Seattle WA.
1/2003-11/2003, 40 hrs/week
Lab Coordinator/Lecturer for majors? cellular biology
Created learning objectives, and designed, developed, and implemented instructor-led solution based on adult learning principles, learning theory, and the ADDIE model. Demonstrated strong presentation and facilitation skills, both one-on-one and with large groups of learners (200+). Taught and supervised 15 graduate course teaching assistants (UW). Designed and maintained course webpage and tutorial software programs. Pursued extra training in supervising and laboratory safety and management. Provided 1:1 support with struggling students.
Highline Community College, Federal Way, WA 9/1999-6/2002, 40 hrs/week
Biology Instructor (microbiology, marine biology, and cellular biology)
Developed curriculum and taught courses in various biological disciplines. Wrote, illustrated, and published study guides for each course which included handouts, review questions, practice exams, and supplemental graphics and checklists.
Developed, coordinated, and directed immensely popular weekly science lecture series and produced weekly press releases, graphics, posters, and lecture summaries. Successfully recruited 60 faculty volunteers over two years. Made community outreach presentations on animal biology to community organizations (e.g. Audubon, Kiwanis, retirement homes) and was invited back. Honored by Science Division Chair for my contributions towards Science Education.
Foothill College, Los Altos Hills, CA
9/1994-6/1999, 40 hrs/week
Biology Instructor
Taught microbiology, cellular biology, marine biology, botany/evolution, ornithology, and biotechnology.
Assisted in managing Biotechnology Technician Program; instrumental in acquiring high tech equipment. Taught biotech ICH-GxP best practices in data recording, creating solutions and media, calibrating and validating equipment, and working in a clearly defined and consistent fashion. Served on campus technology and as webmaster for the Biological Sciences Division. Taught faculty training workshops in integrating technology into the curriculum. Taught all sections of microbiology, with labs.
Organized, invited speakers, and oversaw undergraduate research conference (Bay Area Science Symposium) held at Foothill College for San Francisco Bay Area college students and faculty. Attracted diverse range of students, faculty, and public.
Earned tenure in 1999.
Sacramento State University
July 1995
Molecular Biology instructor for community college teachers
College of Marin, Kentfield, CA. 1/1992-7/1994, 12 hrs/week
Biology Instructor ? Botany/Evolution, Cellular Biology & Genetics, Non-majors biology
Marin Academy High School, San Rafael, CA.
9/1992-5/1992, 5 hrs/week
Biology Teacher
Solano Community College, Suisun City, CA.
1/1992-5/1994,12 hrs/week
Microbiology Instructor
San Francisco City College, San Francisco, CA.
3/1992- 5/1994,12 hrs/week
Biology instructor – Botany/Evolution, Cellular Biology & Genetics
Monterey Peninsula College, Monterey, CA.
9/1987-12/1988, 40 hours/week
Biology instructor – Botany/Evolution, Cellular Biology & Genetics, Microbiology
University of Wisconsin-Madison, Madison, WI.
1/1987-5/1987,12 hrs/week
Teaching Assistant in Cellular Biology
Possumedia Productions
06/1992 ? 04/2016, 4 hrs/week
Freelance Educational Video Producer
Wrote and produced several short educational films and videos currently sold to the K-12 education market.
EDUCATION
Master?s degree (Organizational Performance & Workplace Learning), Boise State University.
Certificate in Digital Multimedia | Shoreline Community College
Master?s degree (M.S. in Bacteriology) | University of Wisconsin
Bachelor?s degree (B.S. in Biology) | University of Washington, WA
Bachelor?s degree (B.A. in Norwegian) | University of Washington, WA
PODCASTS
30 podcasts (as of 3-3-23) at nordicontap.com covering Nordic culture, folk music, literature, folk costumes, and schooling.
CERTIFICATIONS and COURSEWORK
Expert OJT Job Aid Certified Trainer
Certified in use of Extended DISC (Personal/Team Assessments)
Certified ProSci Change Management Practitioner
Crucial Conversations, Situational Leadership, and Situational Coaching for Leaders
Versatile & SkillPath workshops in Project Mgmnt and Professional Communication
Course in Human Research Ethics (CITI)
ASSOCIATIONS, CONFERENCES, VOLUNTEERING
Learning Guild 2013-present, DevLearn Conference
Association for Talent Development (ATD)
International Society for Performance Improvement (ISPI)
? presented on corporate culture and change management at April 2021 conference
Online eLearning communities, such as Articulate E-Learning Heroes
Adobe Learning Summit, Adobe Max 2020, 2021
Tableau Conference 2019
TECHINCAL SUMMARY
End to end creation of eLearning or instructor-led courses (ADDIE/ SAM)
Adult-learning concepts, theory, principles, practices, and procedures
Project management
Leading projects and people
ISD theory and methodology
Adobe Captivate, Articulate Storyline, Articulate Studio, Camtasia, and uPerform.
Learning Content Management Systems like Oracle Taleo Learn, Oracle Cloud Learn, Kenexa, Cornerstone, and Success Factors.
Collaborative learning platforms like Blackboard, ANGEL, and Canvas.
Multimedia production through film, video, audio, and imagery using Adobe Creative Cloud (Photoshop, Illustrator, Premiere, Audition)
High proficiency in Microsoft Office.
REFERENCES
Gladly furnished upon request. See my short references on LinkedIn at https://www.linkedin.com/in/ericstavney/
